The right way to jumpstart a battery

Stay calm and prioritize safety

A vehicle breakdown can feel overwhelming, especially in traffic or at night. The first thing to do is remain calm. Turn on your hazard lights immediately. If you can safely pull over, move your car to the side of the road. Avoid standing near traffic or opening your hood in high-speed zones. Always stay visible and aware of your surroundings. If it’s dark, use a flashlight or phone light to stay seen. Stay inside your vehicle if you’re on a highway. Safety should always come before troubleshooting.

Evaluate the situation quickly

Once you’re safe, take a moment to assess the issue. Did the car overheat? Is the tire flat? Are dashboard lights flashing? Sometimes, the problem may be minor—like a dead battery. If you know what went wrong and it’s safe to resolve it, you can take basic action. Otherwise, avoid taking risks. Don’t try fixing complex issues on your own by the roadside. If in doubt, it’s time to call for help.

Call a towing or roadside service

Use your phone to contact a trusted towing company or roadside assistance provider. Share your exact location using GPS or landmarks. Describe the issue and vehicle type. Mention if the car is in a dangerous spot or blocking traffic. The right provider will dispatch the proper tow truck—flatbed, wheel-lift, or winch-out. Stay on the line until all the necessary details are confirmed. Many services offer ETA updates so you can stay informed.

Be prepared while waiting

While you wait, stay alert and patient. Avoid accepting help from unmarked or unofficial vehicles. Lock your doors if you’re alone or in a remote area. Make sure your phone is charged. Keep emergency supplies like a reflective triangle, water, or a first-aid kit in your car. If the weather is extreme, run your engine periodically for warmth or cooling, but be mindful of fuel. Staying prepared helps you stay safe.